Customer information
Delivery
Ceylon Cobbler delivers throughout supported locations in Sri Lanka. The available method, delivery charge and current estimate are shown before an order is placed.
Last updated 2026-09-10T19:04:37.821ZWhere we deliver
We currently accept delivery addresses within Sri Lanka only. A complete, serviceable street address and a reachable Sri Lankan telephone number are required so the courier can arrange delivery.
Delivery charge and timing
The authoritative delivery charge is displayed in the checkout total before submission. Any delivery period shown is a good-faith estimate rather than a guarantee and may be affected by courier capacity, weather, access, public holidays, incorrect details or events beyond our reasonable control.
Dispatch and tracking
We may send a dispatch update and tracking information when available. Tracking events are supplied by the courier and can sometimes take time to appear. Please contact us with your order number if an update appears materially delayed.
Receiving the parcel
You or an authorised recipient should be available at the supplied address and inspect the parcel promptly. If delivery cannot be completed because the address or telephone number is inaccurate, access is unavailable, or the recipient refuses a properly notified attempt, redelivery or cancellation may be subject to reasonable costs disclosed before they are incurred.
Problems on arrival
If we deliver an incorrect, damaged or faulty product, contact us promptly through the Contact page with your order number and reasonable supporting photographs. Keep the product and packaging while we review the issue. Where the problem is confirmed as our error, we will take responsibility for an appropriate remedy, which may be free redelivery or replacement, or a refund.