Customer information
Returns
An eligible purchase may be exchanged only within four days of purchase. Contact Ceylon Cobbler before returning anything so we can confirm eligibility and provide instructions.
Last updated 2026-10-17T12:34:23.944ZFour-day exchange window
Exchange requests must be made within four days of purchase. Only one exchange request may be made for an order. Requests made outside this period are not eligible unless a remedy is required by applicable law.
Exchange scope
You may exchange an eligible purchase for the same shoe design in a different available size at no extra cost. You may also request a different shoe design, subject to availability and our approval. We will agree any applicable price difference and delivery charges with you before proceeding. A change of mind does not otherwise entitle you to a refund unless we agree or applicable law requires it.
Product condition
The product must be returned in its original state, unworn and undamaged, with its original packaging and included items. A careful indoor fit check is acceptable. Products showing outdoor wear, alteration, damage, creasing beyond a fit check, odour, or missing packaging may be refused.
How to request an exchange
Contact us with your order number, requested size or shoe design, and reason before sending the product. Please wait for our return instructions. An unapproved or unidentified parcel may be refused or returned to its sender. Replacement availability and any charges for a design change are confirmed when we approve the exchange.
Exchange delivery costs
An eligible size-only exchange is free of charge, including return and replacement delivery arranged with us. For an exchange to a different shoe design, return and replacement delivery may be charged to you, along with any applicable price difference. We will confirm and agree these amounts with you before the exchange; we will not charge you automatically.
Incorrect, damaged or faulty goods
If we delivered an incorrect, damaged or faulty product, contact us promptly with reasonable evidence and keep the product and packaging while we assess it. Where the issue is confirmed as our error, we will take full responsibility for an appropriate remedy, which may be free redelivery or replacement, or a refund of the amount received for the affected product.
Refund processing
Any approved refund is limited to the amount actually received for the accepted product and any delivery amount that applicable law requires us to return. Processing time depends on the original payment method. A cash-on-delivery refund may require verified bank or other practical payment details supplied only through an authorised support channel.
Your legal rights
Nothing in this Returns information excludes or limits a remedy that cannot lawfully be excluded under Sri Lankan law. The Terms and Conditions provide additional information about cancellation, acceptance, risk and liability.